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The
Impact of Window Desktop Design on User Performance : Microsoft Windows
Explorer vs. ClockWise Win3D
Authors
Abstract
The widely accepted window environments of modern graphic user interfaces
are largely two-dimensional, although windows can overlap. Some innovators
believe that three-dimensional interfaces can contribute to faster learning
and improved user satisfaction, but they recognize that slower performance
may be the price of a richer visual experience. However, advocates
of three-dimensional interfaces also suggest that retention may be better
because spatial cognition is tied to 3D. Our study gave 12 tasks
to 12 subjects using Microsoft Windows Explorer (a 2D interface) and the
same 12 tasks to 12 other subjects using ClockWise Win3D (a 3D interface).
For four tasks the 2D users had statistically significantly faster performance
speeds than the 3D users. No significant differences were found for
errors, subjective satisfaction or retention. We propose a predictive
model based on clicks to complete tasks.
Introduction
Review of commercial systems
In the recent years, there have been an abundance of operating systems
that have opted towards the traditional two-dimensional windows environment.
Microsoft and Apple lead the industry with their own interfaces.
Microsoft started out with their command line interface in the early
80s with the MS-DOS system. DOS was once widely used, but as time
progressed and at the advent of a windows based interface, Microsoft saw
it fit to switch all their products to a windows based environment.
Among these products include Windows 1.x/2.x/3.x, Windows 95, Windows 98,
Windows NT and finally Windows 2000 and Windows Millennium edition.
Apple, with their own version of a windows based environment, launched
its own line with their MAC OS built on the Macintosh. The Macintosh
has been using this windows based interface even before the wide spread
use of Microsoft products. In fact, many window interfaces can be
traced back to Apple. Pull down menus, window resizing are just some
of the many tools that Apple pioneered.
What has been mentioned so far are PC based systems. Systems
like Unix and Linux, which use essentially command line interfaces for
expert users, have readily been shifting to the use of a windows based
interface. Products like CDE (Common Desktop Environment), winLinux,
and X-windows are all forms of a windows based front end interface that
link to the original systems in the back end.
Internet browsers like Internet Explorer and Netscape Navigator are
also commercial products that use this windows based interface. These
browsers have evolved from the command line interfaces like Lynx, found
under the UNIX environment.
All the above mentioned are products that use two-dimensional window
interfaces. What about three-dimensional windows interfaces?
Commercial systems that use three-dimensional window environments are
relatively fewer in number. 3DWM is a commercial three-dimensional
tool that provides the necessary primitives for application developers
[3DWM], although 3DWM is still under
development.
Another, more significant three-dimensional window product is
ClockWise Win3D. This is the product that we have used in our experiments.
ClockWise Win3D is a three-dimensional front end to the of the Microsoft
Windows operating system. It has the usual features that can be found
in any Microsoft Windows products, including icons, the start menu, and
others except that everything that would be done in a two-dimensional environment,
is now done in a three-dimensional environment.
The Clockwise environment shows these three dimensional rooms and users can move forward/backward and turn left/right. They cannot turn or move up/down.
Review of experiments:
[Ark et al. 98] studies the similarities
and differences of two-dimensional icons and three-dimensional realistic
GUIs. The experimental results show that subjects located targets
more quickly when using interfaces with three-dimensional objects and ecological
layouts rather than with two-dimensional objects and simplistic layouts.
[Bowman et al. 99] is a study on
the effect of various virtual travel techniques on the spatial orientation
of users. The results showed that techniques using virtual translation
with physical rotation produces better user performance. The implication
of this study is the requirement for more comprehensive navigation techniques
in a three-dimensional design. This is because users of three-dimensional
windows environments could easily get disoriented spatially.
[Cockburn et al. 01] is a similar
study to ours - comparative evaluation of two document management systems
that differ only in number of dimensions used for displaying and interacting
with the data. Results show that there is no significant difference
between two-dimensional and three-dimensional windows environments.
Although this study is focused on document management system, it really
provides an invaluable insight into the results that are achieved in our
study. On the other hand, our study involves tasks that are different
from those in a document management system. This could be
a source of difference that we will evaluate later in the experiment section.
[Darken et al. 96] talks about
the influence on user performance of the environmental cues
suggested by the underlying design principles. The experimental results
show that subjects in the treatment, without any additional cues, were
often disoriented and had extreme difficulty completing a given task.
This result suggests that providing environmental cues is critical to user
performance. In our case, the use of different window dimensions
provides environmental cues of a different nature to users.
[Elvins et al. 97] compares
two designs that provide virtual environment landmarks
in a three-dimensional environment. They are via landmark textual
descriptions or thumbnail images and via three-dimensional thumbnail images
called a worldlet respectively. This study found that worldlets
provide better user performance.
[Elvins et al. 98] looks into the
effect of navigating the internet via three-dimensional thumbnails and
results are compared to navigating via two-dimensional thumbnail images.
The experimental results show that three-dimensional thumbnails improve
landmark knowledge and expedite way finding in a virtual environment.
The intuitiveness of a three-dimensional environment, in this case, plays
an important role in providing knowledge via close resemblance to real
life objects.
[Risden et al. 00] studies the use
of a three-dimensional design in web browsers. The experimental results
indicate that it enables the users to perform search tasks faster and more
reliably when compared to a two-dimensional web browser design.
[Wiss et al. 98] did a comparative
study of the differences between three three-dimensional visualization
tools, namely, the CAM tree, Information Cube and Information Landscape.
The study found that there are inherent problems for each type of design
when they are used for data sets that they are not intended for.
As a result, it is difficult to generalize their usage to other domains.
This study therefore is useful in pointing out that three-dimensional designs
might not achieve wide spread acceptance because they might be useful only
for certain domains.
[TaskGallery] is a running 3D
research prototype user interface that expands the desktop into an entire
office with an unlimited number of desktops. The screen becomes a
long gallery with paintings on the walls that represent different tasks,
and the user moves quickly and easily from one to another with a simple
series of mouse and keyboard commands. User studies were run to see
whether the TaskGallery successfully engaged the knowledge and abilities
people use to navigate physical space. Study participants indicate
that it seemed more natural to them to place tasks on the walls of the
Gallery rather than on the floor or ceiling. Users were also very
adept at remembering the depth ordering of tasks. This suggests that
people feel compelled to treat the Gallery like a real-world environment,
rather than just as an interesting desktop theme. In general, users
preferred the TaskGallery to the existing Windows interface.
The implication of this study on us is that the walls of a three-dimensional
windows environment are the more appropriate places to display information.
Since Clockwise Win3D has a somewhat similar design, we did a user retention
test at the end of each experiment to find out whether this is true.
As an overview, it seems that some previous studies indicate more than ever,
that a three-dimensional interface design provides a more natural, realistic
and intuitive manner of performing tasks, thereby improving user performance.
The objectiveness of these studies could however be clouded by the physical
arrangements of the navigation structure. When comparing two- and
three-dimensional interfaces, it is important that the navigation complexity
be as similar as possible. Difference in navigation structure might
as well be the underlying reason for superior performance instead of the
window dimensions. In our study, we are cautious about this possible
bias.
Relevant psychological theories
User performance on different dimensional window environments is largely
explainable if we have some understanding of user behavior. As in
one example, it could be touted that a three-dimensional window interfaces
enables better user retention. The possible reason is the object
familiarity users experienced while using three-dimensional window
interfaces. In other words, better intuition enables better user
performance in terms of user retention.
User performance in terms of speed of performing a task could similarly
be explained psychologically. The OAI (Object Action Interface
[Shneiderman]) model discusses
the presentation of task and interface objects that are familiar to users.
The question, however, is whether a three-dimensional windows interface
can fulfill the OAI model better than a two-dimensional windows interface.
Specifically, it voices back to the object familiarity.
More intuitive icons in three dimensions could provide a more object-oriented
approach for users searching for a particular item. Better encapsulation
of relevant concepts is therefore necessary for such tasks. Grouping
internet relevant information into a three-dimensional "Internet Room"
in ClockWise Win3D is a good example of an intuitive way of encapsulation.
Similar psychological arguments might be applicable to explaining
error rates that users experience while using window interfaces.
Experiments
Introduction and hypotheses
Figure 1: Starting screen for 2D experiment (click for larger image)
Figure 2: M-Media folder for 2D experiment (click for larger image)
Figure 3: Games folder for 2D experiment (click for larger image)
Figure 4: Office folder for 2D experiment (click for larger image)
Figure 5: Internet folder for 2D experiment (click for larger image)
Figure 6: Starting room for 3D experiment (click for larger image)
Figure 7: M-Media room for 3D experiment (click for larger image)
Figure 8: Games room for 3D experiment (click for larger image)
Figure 9: Office room for 3D experiment (click for larger image)
Figure 10: Internet room for 3D experiment (click for larger image)
This experiment compares the usability of a two-dimensional (Microsoft
Windows Explorer) and a three-dimensional (Clockwise Win3D) desktop environment.
The figures above show the screen shots for the experiment setup for both
2D and 3D window environments. The objective of the experiment includes
understanding the following issues:
-
Compare the effect of spatial arrangement on both users' retention and
ease of navigation.
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Compare the amount of users' retention for both 2D and 3D window environments.
-
Compare the ease of navigation for both 2D and 3D window environments.
Basically, (1) and (2) are about comparing how well the users remember
the spatial locality of items. This pertains to the effect of having
an ecological layout, compared to a flat 2D layout. Some studies
have shown that an ecological metaphor presents a more natural environment
to the users, hence aiding in recall and retention [Ark
et al. 98].
Another important issue could be (3) the ease with which the users can
navigate. Accordingly, the traditional 2D environment has a flat
2D tree/hierarchical navigation structure, as can be seen in Windows Explorer
for an example. On the other hand, a 3D window environment uses "rooms"
as a logical component. The issue therefore is which of the two designs
improve the speed with which users can navigate. Some possible arguments
could include that since 2D environment is "flat" and items are clustered
together, users could have more difficulty in distinguishing them at a
glance and finding the item they are looking for.
Speed and error rate will be the measures in the experiment.
Speed is important for quantifying the ease of navigation and indirectly the users'
retention. We assume that the easier the
navigation and the higher the users' retention, the faster it is
for users to locate an item. Error rate on the, other hand, is treated
in the experiment as a secondary measure and will only be used to understand
whether the aesthetic ecological effect of the 3D environment helps in
identifying an item more accurately.
To create a fair experiment, there is a need for both windows environments
to have similar layouts i.e. the only variance in the experiment should
be the dimensions of the window environments.
Therefore, in the 2D window, there will be the exact same number of
folders as in the 3D window's "rooms".
The items in each "room" in the 3D window will be replicated exactly in
the corresponding folder in the 2D window. This should ensure
that there is only one variable in the experiment, which is the independent
variable that the experiment is studying.
Tasks are generally to locate an item in both the 2D and 3D windows
environment such as finding the solitare game or Excel spreadsheet. The time with which the users perform the tasks will
be recorded. This is pertinent to the above-mentioned objectives
since the speed of locating an item determines, in direct proportion, the
ease of navigation and users' retention. In addition, such tasks
are also useful in determining the aesthetic effect of both window environments
i.e. the ease with which the users can accurately determine the correct
item. There are a total of 12 tasks for each subject.
The independent variable is dimensions of the desktop environment and
henceforth the experiment will be conducted in a 1x2 structure. The
dependent variables are:
-
The time taken by the subjects to complete the given task. The time
starts as soon as each subject is given the cue to start looking for the
required items. The time ends when the subjects finish all the tasks.
-
The error rates i.e. the number of wrong items that are selected by the
subjects during the tasks.
-
Subjective satisfaction of the subjects. This will be measured through
the use of a survey that is given to the subjects at the end of the experiment.
Our hypothesis is that the performance of the subjects would be relatively
better in a 2D environment compared with a 3D environment. In particular,
we predict that the difference in the task completion time distributions
of the two environments would be significant, with the 2D environment having
the lower value. Statistically we predict that the error rate distribution
would be similar for both environments.
Pilot study results
The pilot study was conducted with 2 subjects. Both subjects
did the 2D experiment and the 3D experiment. The pilot
experiments did not assess the user's retention, but we added it for the main experiment.
The pilot test also revealed that certain tasks to locate
items which are placed in non-intuitive locations, produce a deterioration
of performance. This might be indicative (though not conclusive yet)
that navigation structure is the underlying reason since in both 2D and
3D treatments, the subjects perform badly on these tasks. There
was also equipment limitation whereby the processing time of the tasks could
be skewed due to CPU latency and internet related tasks being affected
by network latency.
From the pilot experiments, some other observations were also made.
It was decided that there should be more tasks that require 3 or more mouse
clicks and that the subjects should be required to start from the same location
each time they perform a task.
Experimental subjects
The experiment was conducted using 24 subjects. We selected
these subjects from the undergraduate and graduate population of the University
of Maryland, College Park. The subjects varied from novice computer
users to expert computer users, differentiated by the number of hours they
use the computers in a week. In order for the experiments to be fair,
we used a similar distribution of novice to expert users
in both window environments.
Due to the similarity in the navigation structure of both environments,
it is necessary to use between subject experimentation. This is because
within subject experimentation would give subjects knowledge about the
tasks they are required to perform in the second window environment.
Materials
Training materials that are provided to each subject before each experiment
involved a number of dummy tasks. In addition, the experimenter
ran through the system features one by one with the subjects to familiarize
them with the experiment platforms. Before each experiment, each
subject filled out a background survey form to
identify their level of computer expertise and an experiment consent form.
We used a single PC running Windows 98.
All experiments are conducted on this machine to ensure that the system
speed variable problem is contained. The ClockWise Win3D system was
installed and the information and tools provided in it
were customized to provide a wide variety, ranging from Microsoft Office
tools, games, and multimedia controls to internet information like weather
and stock. We did not limit the training time for the subjects, instead we started the experiments when the subjects indicated that they were done with the training. There was also no finite time limit for each task. The subjects were given as much time as they needed to complete the tasks.
In addition, a two-dimensional window environment was setup on the same
machine using the Windows Explorer. This was set up to be exactly
the same as ClockWise Win3D so that the only variance is the window
dimensions.
After the subjects finished the tasks, they were required to fill
in the subjective satisfaction form.
nbsp; In addition, the subjects
were required to fill out a user retention form that asked questions pertaining
to their recollection of information presented in the systems.
Problems
One problem that was identified is that experiment machine was loaded
with many processes, slowing the response time of the machine.
This may have influenced the results, as different subjects could face different response
time and hence different user performance.
Another problem was with regard to the obscurity of ClockWise Win3D system.
Since this is not a very widely used software, many subjects have not seen
it before. On the other hand, the 2D experiment runs on familiar
platforms (Windows Explorer on Windows 98). This means that subjects
might perform tasks faster in the 2D environment not because of the dimensions,
but rather due to object familiarity.
Lastly, there was also the problem of subjects attempting to give up
after unsuccessfully trying to perform a task for a considerable amount
of time. They were encouraged to carry on and hints were given
to help them complete the tasks.
So this could also be another source of inaccuracies in the experiment
results.
Results
Figure 11: A look into the effect of navigation structure (2D)
Figure 12: A look into the effect of navigation structure (3D)
Figure 13: Comparing total number of errors for each subject
Figure 14: Comparing overall speed for each subject
Figure 15: Comparing overall speed between 2D and 3D
Figure 16: Comparing overall speed for each task (click for individual
analysis)
Figure 17: Comparing overall error for each task
Results from the experiments are summarized in the charts above.
It is not difficult to see that 2D environment produces
better speed for task completion. This should be evident from figures
14, 15 and 16. To explain this phenomenon, it is quite easily understood
that since 2D experiments are all set up in a familiar environment (considering
the wide spread use of Microsoft Windows Explorer), navigational familiarity
played an important part.
Discussions
T-test explanation
In this experiment, the T-test is performed on the two samples with
unequal variance and two-tailed distribution. A significance level
alpha = 0.05 was used with 22 degrees of freedom.
Average data charts analysis
A T-test analysis of data showed statistically significant differences
between the two treatments of window dimension in speed, but no statistically
significant differences in accuracy factors. An analysis of the average
task completion time (speed) showed it to be significantly lower for the
2D treatment (M=25.92, SD=10.72) than the 3D treatment (M=37.43, SD=12.99),
T-stat = -2.368, T-critical = 2.079, P = 0.027. In the analysis of
the average number of errors (accuracy) that subjects make to complete
a task, subjects make less error in 2D environment (M=0.63) than in 3D
environment (0.69), but without showing the statistically significant difference
T-stat = -0.401, T-critical=2.080, P =0.693.
Total data charts analysis
A T-test analysis of data showed statistically significant differences
between the two treatments of window dimension in speed, but no statistically
significant differences in accuracy factors. An analysis of the total task
completion time (speed) showed it to be significantly lower for the 2D
treatment (M=311.00, SD=128.69) than the 3D treatment (M=449.17, SD=155.83),
T-stat = -2.368, T-critical = 2.079, P = 0.027. As for the analysis of
the total number of errors (accuracy) that subjects make to complete a
task, showed no statistically significant difference between the 2D treatment
and 3D treatment. The results were the same as above average data analysis.
Per task analysis
For the Excel, WinMine, Amazon and DJIA tasks, in figure 16, the T-test
analysis of data showed statistically significant differences between the
two treatments of window dimension in speed (task complete time).
The task completion times are significantly lower in the 2D environment
than in the 3D environment. However, for the CDPlay, Solitaire, NBA,
Calculator, ICQ, WinZip, Display and RecentDoc tasks, in figure 16, the
T-test analysis of data showed no statistically significant differences
between the two treatments of window dimension in speed. The raw
data and T-test value can be found in Appendix
Raw data.
Comparing these results to the difference in number of clicks between
two environments, we believed that if users needed equal or fewer clicks
in 2D environment than that in 3D environment, then it might be much easier
to find a statistically significant difference between these two treatments
in both speed and accuracy. For example, in the WinMine and Amazon
tasks, subjects only need to take two clicks in the 2D environment, but
three clicks in the 3D environment. In this case, we always can find statistically
significant differences between these two environments. However, we could
not find a statistically significant difference between these two environments
in the NBA task, in which subjects needed four clicks in the 2D environment,
but only two clicks in the 3D environment. We believe that if the tasks
took the same number of clicks to complete in both 2D and 3D environments,
then we will find the task completion time (speed) are statistically lower
in the 2D environment than in the 3D environment.
Time (seconds) vs. number of click(s) analysis
From the figure 11, the task complete time in 2D environment increases
monotonously with the number of clicks. As we can see from the figure 12,
in 3D environment, the task complete time still basically increases with
the number of clicks, but not so obvious as increasing linearly in 2D environment.
We believe that the time might increase more quickly than the increase
in number of clicks, which means it would be more like increasing exponentially,
instead of increasing linearly.
Total time mean chart analysis
From figure 15, we see that subjects usually spend more time in the
3D environment than in the 2D environment for accomplishing a task.
User retention analysis
Figure 18: Comparing user retention
There is no statistically significant difference between the 2D and
3D environmentsts. But according to the raw data, for tasks such as finding
a specific application or tool within a specific room, subjects on the
3D environment answered better than those on the 2D environment. Intuitively,
it is because the visual icons and virtual desktop environment could help
subjects memorize more easily with their environmental cues. However,
for tasks like finding the weather information or posted messages, the
2D subjects answered more correctly than the 3D ones. This may be
because in the 3D environment, subjects have to be close enough to see
the weather information or posted messages. The subjects on the 3D
environment were not familiar with moving forward to enlarge the views.
Subjective satisfaction analysis
Figure 19: Comparing average of user rating for attraction and visual
distraction
There is no statistically significant difference in terms of user's
satisfaction.
The 3D environment attracted users at first sight because of new and fancy
look.
Figure 20: Comparing average of user rating for information arrangement
and amount
The users' satisfaction rating towards the arrangement of information
displayed on the screen in the 2D environment: the average is 5.75, and
standard deviation is 2.83. In the 3D environment, the average is
4.92, and standard deviation is 2.39. There is no statistically significant
difference between these scores. Most people are more used to Windows 2D
environment than the Win3D so Win3D interface generated surprisingly good
results.
The users' satisfaction toward the amount of information displayed on
the screen in the 2D environment: the average is 5.5, and standard deviation
is 2.78. In the 3D environment, the average is 5.75, and standard
deviation is 1.81. Again, there is no statistically significant difference
between these scores.
In the 2D environment, all twelve subjects thought it was hard to find
an item. Two subjects thought the way to finding the way out of a
folder was hard. One subject thought the speed was too slow.
In the 3D environment, ten subjects among twelve thought it was hard to
find an item. Five subjects thought the speed was too slow here as
well. This shows that it might be easier to locate an item in the
Win3D environment because of its direct manipulation, however because of
the lack of resources used to run in the 3D environment, the speed tended
to be much slower than the 2D environment, which led to the lower rating
in speed.
The average users' satisfaction toward the initial instructions in the
2D environment was an 8.08 while it was a 7.17 with the 3D environment.
Although the training given to the subjects for both environments was the
same, the Win3D environment still did not satisfy the needs of those who
were taking the experiment in the 3D environment. Many still felt
awkward experiencing this new environment.
On the question "Would you consider using the pre-setup Windows Explorer
instead of the regular Windows desktop? (2D)", eight subjects chose no
but four subjects chose yes. On the question "Would you consider
purchasing a program such as ClockWise Win3D for your home PC to rearrange
the desktop? (3D)", ten chose no but two choose yes. Although the
Win3D environment is appealing at first sight, it is too slow and requires
a high performance computer to run on, as said by many of the subjects
who took the test in the 3D environment.
Subjects' comments for 2D:
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Better to include search and keyboard
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Things are easier to find because they are placed in folders hat are descriptive
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Some folders aren't placed properly, ex. The office folder had too many
unrelated folders
Subjects' comments for 3D:
-
Not used to the arrangement of information
-
Can't find an item quickly
-
To find an item is troublesome
-
Always find things not interested
-
Easy and attractive
-
The learning curve might be little
-
I am used to 2D and 2D is more efficient though for some people 3D might
be easier to use
Expert tests data charts analysis
After testing 24 subjects, the authors became experts on using both
2D and 3D environments. We practiced a few times before we did expert
tests. We took turns to record our best performance on twelve given
tasks. The detailed results of the expert tests could be found in
Appendix Expert tests data.
Figure 21: Comparing best speed for experts and subjects (1/3)
Figure 22: Comparing best speed for experts and subjects (2/3)
Figure 23: Comparing best speed for experts and subjects (3/3)
Figures 21 to 23 list the shortest time to complete twelve given tasks
for both experts and subjects on both 2D and 3D desktops. In the
majority of cases, the best expert beats the best subject by 40% of time
usage. This result supports the conjecture that familiarity was one
of the main factors affecting speed to complete given tasks. During
the experiment, subjects wasted some time looking around folders or rooms.
However, experts planned a series of actions to locate the target.
When a subject took wrong actions, it took the subject a few seconds to
correct them. However, experts did not make mistakes in the tests.
Because there was no error in the expert tests, we could not compare the
accuracy between experts and subjects.
The best expert used the same time to complete the tasks that require
the same number of mouse clicks on both 2D and 3D, such as tasks RecentDoc,
Excel, CdPlayer, Solitaire and Calculator. Because the task NBA requires
four mouse clicks and opens an external Internet Explorer on 2D environment,
both experts and subjects responded faster on 3D than 2D. Tasks WinMine,
Amazon and Display requires moving actions on 3D environment, so they took
both experts and subjects longer time to complete the tasks.
Figure 24: Best speed vs. number of click(s)
Best time usage vs. number of mouse clicks should be non-decreasing
functions on both 2D and 3D. However, the slope or the velocity on
3D environment should be higher than 2D environment. For every number
of mouse clicks, 3D cannot beat 2D on time usage. If software designers
can enhance the navigation methods in 3D environment, 3D might perform
better than 2D on particular tasks.
Other analysis
An interesting observation can be seem from figure 11 and 12 whereby
the number of clicks actually affect the speed with which a task can be
performed. Specifically, a task that requires more clicks requires
a longer time to complete. This is a simple idea but it also points
out to us that navigational structure plays an important role in the user
performance.
There is no statistically significant difference between 2D and 3D, in terms of accuracy.
However, one merit about 3D is the attractive graphical environment. The intuitive environmental cues that can be found in 3D environment could be a worthy design guideline for 2D environment.
From the understanding of how the navigational structure plays an important
part in using the 3D environment
due to better environment cues, we can see the
importance of the navigational structure.
The question therefore remains: Which is more important to the user
performance - dimensions of the window environment or navigational structure?
In addition, we could also ask: Does window dimensions really matter or
is it actually the navigation ease that really is the underlying cause?
Conclusions
Impact for practitioners
The results from this study suggests that the familiarity of a software
is important in achieving better user performance in terms of speed.
This is why a 2D environment outperforms a 3D environment in terms of speed
due to widespread use of 2D window environments. Moreover, the results
show that navigation ease is the key point to achieving better user performance
and satisfaction.
The fact that the 2D is better in speed is also synchronous with better
navigation ease since most users are better versed with the 2D environment
and feel at ease with the associated navigation structure.
This leads to the conclusion that defining navigation
ease would be instrumental in understanding the results.
Navigation ease is affected by 2 factors. First, the amount of
environmental cues is critical to users performance. Providing better
environmental cues as in 3D would lead users to a better navigational experience.
Second, familiarity with the navigational tools is equally important as
evident in the 2D environment. We therefore would recommend practitioners
to consider merits of both 2D and 3D window environments and achieve a
good balance.
Specifically, if software designers choose to use the 2D window environment,
it is important that the designers should look into providing better environmental
cues, so much so that borrowing design concepts from the 3D environments
might perhaps be viable. On the other hand, if designers choose to
use the 3D objects in their design, it is important that the designers
should strive to conform to current navigation tools that users are familiar
with. Is navigation via moving a good design choice for ClockWise Win3D
since it is not commonly used in most software? In any case, extensive
online training tools should be made available to create familiarity of
navigation structures in users.
Suggestions for future researchers
Some possible future work could be:
-
Further study of the impact of window dimensions on user retention capabilities.
-
Further study of integrating the merits of 2D and 3D window environments.
-
Merits of using 3D graphical icons in a 2D window environment - the impact
on user performance.
-
Investigate navigation methods in 3D window environment e.g. moving, jumping
etc.
Theory refinement
The earlier hypothesis suggests that the initial viewpoint is that the
2D is generally better than the 3D. A refinement of this theory is
warranted now that we have a better understanding. Specifically,
the impact of window dimensions on user performance lies in the navigational
ease that can be achieved through different window dimensions. Combinations
of different features might be needed as a result.
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